Archive for the ‘Industry’ Category

The Results Are In: Consumers Demand Engagement!

Monday, February 1st, 2010
Multichannel Customer Engagement

Integrated Communication Strategies Are More Important Than Ever!

Consumers Demand Engagement

According to Alterian’s 7th Annual Industry Survey, marketers must move from a focus on siloed campaigns to an emphasis on listening and communicating with consumers across channels.  More than one-half of marketers worldwide reported directing at least “a fair amount” of effort toward integrating their communication strategies to emphasize multichannel consumer engagement.

“The only communication tolerated by consumers are those that are appropriate, timely and relevant – regardless of channel.  Engaging with customers is becoming paramount and the yardstick by which we measure those brands that survive and those that don’t.  Marketers now need to appeal to the individual and engage with customers on a one-to-one basis,” said David Eldridge, Alterian CEO.

Ford Changes “Focus” in 2010

Tuesday, January 26th, 2010
2010 Ford Focus

2010 Ford "Focus"

2010 Ford “Focus” on Social Media

As Ford vehicles grow in convenience, Ford Motor Company grows it’s social media strategy.   J.D. Power & Associates estimates the average automaker allocates 9% of its spending to digital advertising, a figure expected to rise to around 12% by 2012 as more companies transition to social media and other interactive mediums from traditional television and print campaigns.

In a race to outpace other automakers; Ford launched their first digital strategy, “Fiesta Movement Campaign.”  The 18 month program, which began in 2008, generated more than 11 million social media impressions, 5 million social media engagements and has prompted users to post 11,000 videos, 13,000 photos and 13,000 tweets.  A great start for a vehicle that is not even in dealerships as of yet.  Ford announced in January they would continue these efforts by moving 25% of their traditional media budget to interactive mediums.

Cause-Marketing: Innovation in an Uncertain Time

Tuesday, January 12th, 2010

Dawn Saves Wildlife campaign clipping

Cause – Marketing:  Set to change dramatically

In 2009 we saw an increase in the number and size of cause-marketing programs.  National campaigns such as Dawn Saves Wildlife, Sonic Drive-In:  Limeades for Learning and H&R Block: Dollar & Senses proliferated social media outlets.  By choosing causes that make sense for their brand as well as their consumers, brands can go a long way toward building greater customer equity with the same (or smaller) marketing budget.

Though most consumers are spending less than in 2007 and 2008, they are still spending.  As consumer confidence increases and unemployment tops out and reverses course, consumer spending will rebound, as it always has.  More than ever, consumers are looking for “good cause” companies and brands with which to align.  In an Edelman survey, two out of three consumers say they would switch brands if another brand of similar quality supported a good cause.  Consumers also stated that they weigh a brand’s image and reputation when making buying decisions.

Cause-marketing seems to be a win-win for both consumer products companies and recurring service providers alike.  Hard data demonstrates that brands putting significant resources behind cause-marketing initiatives benefit from increased awareness, positive word of mouth buzz and ultimately brand loyalty.  We expect cause-marketing spend to continue to rise through 2010 and beyond as more brands return to the age-old, high-return approach of emotional appeal.

Forecast US Mobile Advertising

Saturday, January 2nd, 2010
US Mobile Advertising Spending

US Mobile Advertising Spending

2010 Mobile Marketing Forecast

Mobile ad spending will rise from $416 million in 2009 to $593 million in 2010 as more brands and agencies integrate mobile into their marketing mix.  Advertisiers spent an estimated $416 million on mobile ads in 2009, up 30% from the previous year, according to research company eMarketer.

Consumers can expect to see many more advertisements on their mobile phones in the coming years and markets can look forward to a more engaged – and buying – consumer.  By 2012, eMarketer predicts, 74% of all mobile marketing is expected to be spent on text-messaging campaigns and in 2012 spending on mobile advertising is said to reach $1.56 billion.

Pepsi Benches Its Drinks

Thursday, December 17th, 2009
PEPSI Advertising Campaign featured Cindy Crawford

PEPSI Advertising Campaign featured Cindy Crawford

Pepsi Decides to Sit Out of Super Bowl

Pepsi decides to sit on the bench for this year’s Super Bowl; instead opting to put their advertising muscle behind new cause-related marketing programs.  The move is a significant shift in strategy for the beverage giant.  Pepsi’s new cause marketing program, “Pepsi Refresh Project”, will let consumers choose community programs to receive grant money from the beverage company.  Pepsi has set aside $20 million of its ad dollars for the program.

Ironically, the word of mouth generated by Pepsi’s decision NOT to advertised in the super bowl will garner more buzz for the brand then the ads might otherwise have themselves.  Pepsi will rely largely on public relations and 60% more spend on online ads in 2010.  Pepsi just gets it – the best way to reach younger audiences (a group of potential consumers who have their whole “consumer” lives ahead of them) is with high engagement platforms.  Long-considered a trendsetter in the marketing industry, Pepsi is once again leading the way for its peers.

Three Trends that May Alter the Loyalty Landscape

Monday, December 14th, 2009
What alters your loyalty?

What alters your loyalty?

Loyalty 2.0

2008 was an active year for the loyalty-marketing industry. Well-known loyalty companies are poised to leverage their loyalty services on a global scale, building new coalition and partner programs, designing proprietary programs for clients around the world, and exporting their expertise in retail data analysis. These loyalty providers are a part of the new generation of “Loyalty 2.0″ companies around the globe that may significantly alter the loyalty landscape—if they can overcome a daunting array of economic and marketplace challenges. Here’s a look at three trends that will influence—and be influenced by—this next generation of loyalty leaders.

Alternative Outdoor Media Spend Continues to Grow

Tuesday, November 17th, 2009

Alternative Out of Home Media Spending Soars

Among the key trends PQ Media cites as driving the rapid expansion of alternative out-of-home media are: 1) the perception among advertisers that these media provide high engagement, targeting options, proximity to point-of-sale, measurable impact and cost effectiveness; 2) data indicating that exposure to and recall of these media is growing as Americans spend more time commuting to work, walking in urban areas, waiting in transit hubs, and shopping at retail outlets; 3) Research suggesting that the vast majority of consumers view alternative out-of-home media as favorable and educational; and 4) new technology enabling companies to launch digital advertising platforms that generate higher revenues than the conventional formats they replace.

2010 Marketing Outlook Survey

Tuesday, November 17th, 2009

2010 Outlook: Marketing Priorities and Plans

Customer acquisition is companies primary marketing goal of 2010, as stated in the B2B’s “2010 Outlook: Marketing Priorities and Plans” report.

While the economy had a devastating effect on marketing this year—with nearly 60% of b-to-b marketers slashing their budgets—next year looks much brighter, according to BtoB’s “2010 Outlook: Marketing Priorities and Plans” report.